Refund Policy – Canpolino
At Canpolino, every item is custom-made once an order is placed. Because our products are made-to-order, we do not accept returns or exchanges if you ordered the wrong size, color, or simply changed your mind.
Please note that due to hygiene and safety regulations, baby and children’s clothing cannot be returned once worn, even if tried on.
Damaged, Defective, or Incorrect Items
Our main goal is for your order to be perfect. Since our products are custom-made specifically for you after an order is placed, we are unable to accept returns or exchanges due to size, color, or simple change of mind.
However, if your order arrives damaged, defective, or with a printing/manufacturing error, we will gladly resolve the issue.
We Offer One of the Following Solutions:
- A Free Replacement, or
- A Full Refund
To Qualify for a Resolution, You Must:
- Contact us within 10 days of product delivery with your request.
- When submitting a request, please provide:
- A clear photo of the defective or incorrect item.
- If multiple products are affected by the same design error, an additional photo or video showing all affected items in one frame.
Important Note: There is no need to return the damaged product.
What is not eligible for refund or replacement
- Wrong size, color, or style ordered by the customer.
- Products that have been worn, washed, or used.
- Unsuccessful deliveries due to incorrect shipping details provided by the customer. (In such cases, you may request a reprint with an extra charge or a partial refund.)
Incorrect Shipping Address
If the customer provides an incorrect or incomplete shipping address, Canpolino will not be responsible for non-delivery. In such cases, the customer will be liable for the cost of reshipment, or they may request a partial refund instead.
How to Submit a Claim
If you received a damaged or incorrect product, please contact us within 10 days via:
📩 Email: hello@canpolino.com
Do you want to add a touch to our story?
If you have new ideas, kind words, or collaboration proposals, we are ready to listen to you. Your ideas are very valuable to us and are an inspiration to write a new page of the Kidher story.